Unable to connect to server
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Post #23938 Posted 4/11/2009 12:06:01 PM
Forum Newbie

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Group: Customers
Last Login: 4/22/2009 11:26:15 AM
GenoPro Version: 2.0.1.6
Posts: 2, Visits: 18
Dear sir,

I generate a new report and upload to your server twice a year.
But today I got the following error message:

Publishing report to http://familytrees.genopro.com//Özak/
Connecting to server familytrees.genopro.com...
Unable to connect to server! (errCode=12111)
Check your Internet connection and verify you authorization to upload files to server.

Would you please advise,
Thank you,
Adnan
Post #23958 Posted 4/14/2009 9:24:46 PM


Legendary Master

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Group: Administrators
Last Login: Today @ 6:04:03 PM
GenoPro Version: 2.5.0.1
Posts: 3,636, Visits: 15,145
Sometimes web servers are down or inaccessible.  Can you try again?

Post #23960 Posted 4/15/2009 5:22:03 AM
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie This user is a contributor to FamilyTrees.GenoPro.com 

Group: Customers
Last Login: 4/22/2009 11:26:15 AM
GenoPro Version: 2.0.1.6
Posts: 2, Visits: 18
Dear Sir,

I tried again just now as you advised
but got the same error message.
Post #23983 Posted 4/20/2009 8:10:03 AM


Legendary Master

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Group: Administrators
Last Login: Today @ 6:04:03 PM
GenoPro Version: 2.5.0.1
Posts: 3,636, Visits: 15,145
The error code 12111 is named ERROR_FTP_DROPPED: The FTP operation was not completed because the session was aborted.

Can you try publishing to another directory?  The name Özak could be causing difficulties because of the double-dots over the letter O.

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